What is the Appropriate Use Policy?
In order to ensure the highest quality service for customers, ZPDee enforces this Appropriate Use Policy (AUP). This AUP serves to guide customers on: (1) how to use the service appropriately, and (2) what to do in case a customer encounters a violation of this AUP. The provisions of this AUP are as follows:

• Unauthorized use of copyrighted material including, but not limited to, digitization and distribution of photographs, written materials, music, videos, etc. from copyrighted sources.
• Unauthorized use and distribution of copyrighted software.
• Exporting software or technical information in violation of export control laws.
• Posting or e-mailing of scams such as 'make-money-fast' schemes or 'pyramid/chain' letters.
• Threatening bodily harm or property damage to individuals or groups.
• Making fraudulent offers of products, items, or services originating from your account.

• Unsuccessful or successful attempts at impersonation or forgery.
• Adding, removing, or modifying identifying network header information ("spoofing") in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited.
• Using re-mailers, nicknames, or misleading headers ("MUNGing" headers) in order to avoid spam email address collectors is allowed provided appropriate contact information is available in the body of any communication transmitted through ZPDee.
• Unsuccessful or successful attempts to gain access to any system or information.
• Unsuccessful or successful attempts to send or install a virus, Trojan, worm or other code that may violate other Internet users' privacy, destroy files, or install unsolicited programs regardless if the program is harmful or not.
• Threatening or harassing any person or organization using ZPDee.
• Using ZPDee service to perform illegal activities.
• Reselling the ZPDee service without explicit written consent.
• Activities that disrupt or degrade the service quality of ZPDee's network. Such activities are Denial of Service attacks against any individual or network host.
• Improper use of email services:
  Sending unsolicited commercial email.
  Using an email address in the zpdee.net domain to collect responses for unsolicited commercial email.
  Sending excessively large volumes of email in terms of both size of email and number of emails regardless if the email is commercial or not.
  Sending more than 10 essentially similar emails to the same email address ("mail bombing").
  Maintaining a mailbox that exceeds the allocated mailspace.
  Maintaining an inactive mailbox. ZPDee reserves the right to delete contents of a mailbox and assign that email address for another purpose if the mailbox has not been accessed for more than 30 days.
  Subscribing email addresses to mailing lists without the consent of the owner of that email address.
  Activities that facilitate the above items.

• Improper use of Web / FTP Service:
  Using a URL in the zpdee.net domain to collect responses for unsolicited commercial email.
  Exceeding the allotted web space.
  Exceeding the allotted number of hits.
  
• Improper use of News Service. Most newsgroups would have their own AUP, published guidelines or community standards. ZPDee, at its sole discretion, may choose to take actions on top of sanctions the newsgroup administrator will impose. Common inappropriate activities would include: Posting off-topic messages.
  Commercial advertisements except if expressly stipulated that this is allowed in a newsgroup.
  Excessive Multiple Posting or EMP, a form of spamming, or posting essentially similar articles to numerous newsgroups. ZPDee considers posting of an essentially similar article to 10 or more newsgroups within a 2 week sliding window as EMP.
  Posting essentially similar messages more than 10 times to a single newsgroup ("news bombing").
  Invectives targeted to specific individuals or groups ("flaming").
  Binary postings to non-binary groups.
  Canceling posts other than a customer's own. Only ZPDee, at its sole discretion, may cancel posts. Primarily, these are posts that violate this AUP.
• Improper use of IRC or Chat Service. Posting essentially similar messages to the same chat room. ("Flooding") Unsolicited commercial messages Use of bots other than ZPDee's own.
  Stalking or harassing other chatters using a chat service.
  Excessive use of bandwidth. ZPDee, like other Data Over Cable TV System or Cable Modem service, is a shared- access medium. If customer that uses excessive bandwidth affects the service quality of other customers in the same general area, ZPDee may deny the customer service in order to maintain service quality. The service may be reactivated provided appropriate arrangements are made between the customer and ZPDee.

Do you offer customer support?
Yes, we have the best Technical Support group in the country ready to answer your questions/inquiries 24 hours, 7 days a week. You can send your e-mail to Technical Support through supportcenter@zpdee.net or call us at (632) 631-0000.

What is Cable Internet and how does it work?
Cable Internet provides access via cable modems. It's the latest in high speed, broadband Internet access. Cable Internet employs state of the art cable modem technology to provide high speed data transmission over the existing cable TV infrastructure. In other words, instead of connecting to the Internet via telephone lines, Cable Internet allows you to connect your computer to the Internet via the same coaxial cable that you plug into your television. And because cable has more bandwidth than telephone lines, data is able to transfer faster. Imagine a highway with just 2 lanes with fewer cars allowed to pass at a given time. That's your regular dial-up service or narrowband where it takes longer to transmit data from the internet to your computer. Cable internet or broadband is like a highway with numerous lanes, more cars passing at a given time thus faster transmission of data from the internet to your desktop.

Can I still access my email with another ISP?
Yes, you can access your e-mail with another ISP for as long as you know your user name and password. However, you must change your mail server settings to your Cable Internet configuration.

What is a cable modem?
The word modem is actually short for modulator and demodulator for information that flows between your computer and ZPDee's network. Think of it as a translator so that our Cable TV system can communicate effectively with your computer...a hardware that transmits data using cable's hybrid-fiber coaxial network.

Will cable modem affect my television reception?
Cable Modems use the same wires as your cable television, however cable modems operate at a separate frequency from that of your cable television channels. By operating at a separate frequency, the cable modem does not interfere with your television reception. You can watch TV while surfing at the same time.

Is cable modem like a hub?
The cable modem is not a hub. It is more like a translator that converts Ethernet (the transport mechanism of computers) into broadband radio frequency (the transport mechanism of television). It also acts as a filter so you won't overload the Ethernet side of the network with the traffic coming out of your computer.

How does a cable modem connect to a computer?
A cable modem connects to a computer through a device called an Ethernet card. This card provides connectivity between the cable and the computer and interprets the signals from the cable modem so that your computer's software can display it correctly.

What is an Ethernet Card?
An Ethernet card is a high speed data communications port for a computer. It provides the necessary speed of data exchange between a cable modem and a computer. It is an internal computer card that sits in one of the available slots in a computer. Most home computers do not have Ethernet cards as standard equipment. This is a major requirement for Cable Modem installation.

Can I hook up to more than one computer?
Yes, but each additional computer is an additional charge and you will need a hub.

Can I use another computer with a different IP Address?
Yes, you can but you will have to request for the additional IP address for a certain fee. For other inquiries please e-mail is at supportcenter@zpdee.net.

Can I watch TV and use High Speed Internet service at the same time?
Yes. While the signals travel over the same fiber/coaxial cable, neighbor cable television connections and ZPDee Cable Internet connections are not affected by simultaneous use.

Do I have to disconnect/remove my telephone modem?
No, as long as you have a free IRQ (Internet Request Line) and expansion slot for your Ethernet card, there is no need to remove your telephone modem.

What makes ZPDee better than a traditional dial-up ISP?
Quality - SKYVision has invested heavily in the latest in technology and the best, most experienced staff to ensure that your internet service is the best in the market. If you require one of the fastest, most stable, easiest to use and best supported products in the market, ZPDee is for you. If you value your time and want to really experience what the internet has to offer, then ZPDee is for you. If you want and need the highest quality network access available, then ZPDee is for you.

Value - ZPDee now has different pricing packages to suit different surfing and spending needs. Click here to view the different packages

If I have TV reception problems, will this affect my cable internet service?
That depends if the problem with the video signal is at the source, or somewhere in the transmission path other than the cable system. If the problem is not related to the cable system then no, it shouldn't affect your cable internet signal. If, however, the problem is caused by a down line, a cut cable, or something local to the cable TV physical network, then it may affect your cable internet service. If your modem ever goes "offline" or you are unable to access the network, please call 631-0000.

For example: A good quality cable splitter adds approximately 4db of loss to the cable signal. Such a change in the signal strength may move your cable signal out of the necessary range and cause your cable modem to become unreliable.

To ensure reliability of the signal, we have well trained staff to perform duties such as installing cable television, without affecting your ZPDee service so please do call us.

Can I use a splitter on my Television Cable?
Should you require another Cable TV connection, please call 631-0000 and we'll be more than happy to assist you. We do not recommend that you install the new splitter yourself as this action may introduce noise or interference into the cable system thus affecting you internet connection.

What are the differences between ZPDee Cable Internet service and DSL?
ZPDee Cable Internet service delivers content directly to your personal computer via a cable connection, cable modem and customized software. High-Speed Internet provides the tools a customer needs to participate fully in the online community at speeds that leaves traditional dial-up modems in the dust. The result: a fast, High-Speed Cable Internet connection.

DSL, or Digital Subscriber Line, is a modem technology that transforms ordinary phone lines (also known as "twisted copper pairs") into high-speed digital lines for fast Internet access. The quality of the service is also dependent on the quality of the phone line. You must have a DSL modem and live within a certain distance of your telephone company's central office to get DSL Internet service.

Is it true that Cable Internet Services use a Shared Network Platform while DSL Services Provide a Dedicated line?
Unless otherwise specified in the DSL package, DSL services dedicate a line from your home to the provider's central office, but that is where the dedicated connection ends and the bandwidth sharing begins. Internet traffic from your neighborhood meets at the provider's central office. Customers then battle for a connection to a Local ISP that is shared by residential users and possibly businesses.

How fast is it?
ZPDee Cable Internet offers download speeds of that leave your regular dial-up service in the dust. Don't take our word for it, experience it yourself.

Why is some content slow to download from some websites?
One of the most common reasons is when numerous people access the same site at the same time. A good example is when the news of terrorist attacks during 9/11 spread all over the world, downloading CNN at that time was very slow as followers logged on to the website for news and update terrorists attack.

As users increase, how will my connection be affected?
ZPDee Cable Internet is committed to providing quality service to our customers. With this, increase in users will not affect connection.

Will I be able to maintain speed during peak hours?
ZPDee Cable Internet is more than just a cable modem connection to the often-bottlenecked Internet. Through the use of ZPDee's DOCSIS network technology, we can maintain high-speed connections that are consistently as well as considerably faster than dial-up or other broadband internet service offerings at affordable prices.

What is the Disclaimer?
The speed mentioned refers to the "access speed" that we are capable of delivering over the cable line which is from the cable modem to the cable headend. This does not include its performance over the international gateway.

How much will ZPDee Cable Internet cost me?
ZPDee Cable Internet introduces the Z-Plans. Choose from the four basic packages, all custom made to cater to different surfing needs and affordability. Bundle with Sky Cable to enjoy bigger discounts.